After-Sales Service
After-Sales Service
From selection and wrapping to long-term use, we provide full-cycle technical support and quality assurance for every roll of thread seal tape
Four Major Service Commitments
24-Hour Response
Online acceptance during working days 8:30–17:30; for messages left outside working hours, we will reply before 12:00 on the next working day.
Quality Three Guarantees
Each batch is inspected before shipment for thickness, width, density, and tensile strength; if a quality issue is confirmed, we provide return and replacement, and we bear the freight.
Technical Support
Free guidance on wrapping process, sealing selection recommendations, and on-site leakage troubleshooting; technical personnel can be arranged for coordination when necessary.
Long-Term Warranty
12-month warranty from the date of shipment; products with non-human damage that do not affect resale may apply for replacement or replenishment.
After-Sales Service Process
Submit Request
Submit the issue by phone, email, or online customer service, with product batch number, specifications, and on-site photos/videos.
Acceptance Confirmation
Customer service completes registration within 24 hours and assigns a dedicated contact, while providing the processing time limit.
Verification & Testing
Conduct technical analysis based on operating conditions and retained product samples; if necessary, send samples back for testing.
Issue Solution
Provide a solution within 48 hours: replenishment, return/exchange, compensation, or process improvement suggestions.
Follow-Up Closure
Follow up within 7 working days after the solution is implemented to confirm the issue is fully resolved and archive records.
Warranty and Return/Exchange Policy
Warranty Coverage
- Warranty period: 12 months from the date of shipment (subject to the batch number on the product label).
- Coverage: factory quality issues such as out-of-tolerance thickness/width, substandard density, insufficient tensile strength, and uneven winding.
- Exclusions: deformation caused by storage beyond the period, exposure to sunlight or oil contamination, use under abnormal operating conditions, and damage caused by customer repackaging.
- Custom specification products are subject to the samples and technical agreements confirmed by both parties.
Return/Exchange Instructions
- For entire batches of unopened products with intact packaging, no-reason return/exchange may be applied for within 7 days after shipment (excluding custom specifications), with freight borne by the customer.
- If confirmed as a product quality issue, return/exchange may be applied for within 15 days, with round-trip freight borne by us.
- For shortage or wrong specifications, after verification, replenishment will be made within 3 working days, and missing items do not need to be returned.
- For return/exchange applications, please contact customer service in advance to obtain a case number; packages returned without registration may affect processing time.
Warm tip: Thread seal tape should be stored in a cool, dry place, away from direct sunlight and heavy pressure. Ambient temperature of 5°C–35°C and relative humidity not exceeding 80% are recommended. Use within 24 months for optimal sealing performance.
Frequently Asked Questions (FAQ)
- What does this article mainly introduce?
The after-sales service page, introducing the company's service commitments, process, policies, and FAQ.
- Which category does it belong to?
Single-page content
- What are the four major service commitments?
24-hour response, Quality Three Guarantees, technical support, and long-term warranty.
- How long is the warranty period?
12 months from the date of shipment.